What is the currency used?
All orders will be processed in United States Dollar (USD).
Why do I see the pricing in a different currency?
Our online store will captured your location and display the price converted to the country’s currency. This is usually for customers who are not using USD, for convenience sake and only serve as a reference. You’ll be able to see a more accurate pricing in your currency during checkout.
Would it be possible to get a shorter chain?
This is the smallest length of chain we make but you could shorten the chain with a pair of needle nose pliers or take it in to a jeweller to have it done. The cost wouldn’t be more than $10.
What material are you using and will they rust?
We are using 316L Stainless Steel and usually they do not rust. 316L Stainless Steel is often regarded as the standard “Marine Grade Stainless Steel”. They will be fine if you follow the care instruction.
Are the chains nickel-free?
Yes, we are using 316L Stainless Steel chains and they are nickel-free.
Do I need to water the Frozen Flower in Eternity?
No watering is required. Generally, frozen flowers can survive independently with little air humidity for at least ten years.
In the Eternity series, two tiny holes are present along the groove line of the top bullet piece - they help to provide air flow for the flower, and hence, allowing the flower to react accordingly to the atmosphere.
What are the payment methods available on the online store?
We accept payments via MasterCard, Visa and PayPal. You'll be guided to our Payment Merchant upon checkout for payment.
How long will it take for my order to reach me?
Our pieces take approximately 6 - 8 working days in production. They will be shipped out via DHL (or TAQBIN for Singapore's orders) on the following day to completion. Delivery time depends on the country from which the pieces are ordered.
Do you ship internationally?
Yes, definitely. We are shipping them worldwide.
How much is the shipping fee?
Please refer to this page for more information!
Please note that your parcel may be subjected to the custom fees and import duties of the Country to which you have your order shipped to.
How can I track my order?
Easy, just go ahead and punch your tracking number into the input box below (or use the link in the footer).
Can I change or cancel my order?
We do not allow amendments to be made once your order has been placed as all our products are made by demand. This will also allow us to pack your orders efficiently and to minimize errors. For more information, please contact us.
Can I exchange an item?
No, unfortunately we do not offer exchanges at this time because all the necklaces are uniquely handmade by demand.
What do I do if I receive a defective/incorrect item?
We apologize if we had sent you a defective/ incorrect item. Do drop us an email with a snapshot of the defective area/s and our team will get back to you as soon as possible. (You may refer to Section 3 of our Terms and Conditions for more detailed information.)
The item I want is OOS, what can I do?
Don't worry! We accept reservation request for the out of stock (OOS) items! Shoot us an email to make your reservation and we will send the order to you soonest even before it's back on shelf.
Do you offer wholesales, dropshipping or stockist collaboration?
Please get in touch at email@example.com for more information.
If you have not found the answer to your question on this site, please contact us and we will be happy to help you.